Effective date: 1 September 2026
These Terms of Use govern your access to the Surgitrix website and your communications with our surgical care coordination service. By using this website, you agree to these terms.
1. About Surgitrix
Surgitrix is a surgical care coordination platform that helps patients connect with specialists, diagnostic providers, partner hospitals, recovery and follow-up services. Surgitrix does not itself provide diagnosis, medical advice, surgery or other clinical treatment.
2. Website information
Content on this website is provided for general information and service-navigation purposes. It is not a substitute for consultation, diagnosis or treatment from a qualified healthcare professional.
Medical conditions, treatment options, eligibility, recovery and outcomes vary between individuals. Decisions about your care must be made with the appropriate licensed healthcare professional after assessment.
3. Medical emergencies
This website and its enquiry forms are not emergency services and should not be used for urgent medical assistance. If you believe you are experiencing a medical emergency, contact your local emergency service or attend the nearest emergency department immediately.
4. Care providers
Specialists, diagnostic centres, hospitals, follow-up care providers and other healthcare professionals connected through Surgitrix may be independent providers. They are responsible for their own clinical advice, professional services, treatment decisions, facilities, charges and privacy practices.
A connection or coordination by Surgitrix does not guarantee that a provider or treatment will be suitable for you.
5. Enquiries and information you provide
You agree to provide information that is accurate and reasonably complete when submitting an enquiry. You should not impersonate another person, submit information without authority, or use the website for unlawful or misleading purposes.
Submitting an enquiry does not confirm an appointment, treatment, price or doctor–patient relationship. Any next step remains subject to availability, clinical assessment and confirmation from the relevant provider.
6. Costs and estimates
Any cost information or estimate provided through the website or by the Surgitrix team is indicative unless expressly confirmed in writing. Final costs may depend on specialist assessment, investigations, procedure type, facility, consumables, length of stay, complications, recovery support and provider charges.
7. Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, collect information through automated means without permission, or use its content in a way that violates applicable law or another person’s rights.
8. Intellectual property
The Surgitrix name, logo, website design, text, graphics and other original content are owned by or licensed to Surgitrix and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial purposes only unless written permission is provided.
9. Third-party services and links
The website may refer or link to independent providers and third-party websites. Surgitrix does not control those external services and is not responsible for their content, availability, security or practices. Your use of a third-party service may be governed by separate terms.
10. Availability and changes
We may update, suspend or discontinue any part of the website or coordination service without notice. Service availability may vary by location, specialty, provider capacity and individual care requirements.
11. Disclaimer and limitation
The website is provided on an “as available” basis. While we aim to keep information clear and current, we do not guarantee that all content will be complete, accurate or continuously available.
To the extent permitted by applicable law, Surgitrix is not responsible for losses arising solely from reliance on general website information, third-party services, provider decisions, or interruptions outside our reasonable control. Nothing in these terms excludes a right or liability that cannot legally be excluded.
12. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
13. Changes to these terms
We may update these terms when our services, website or applicable requirements change. Updated terms will be published on this page with a revised effective date.
14. Contact us
For questions about these terms, email info@surgitrix.com.
