Privacy Policy

1. Information we collect

We may collect information that you provide directly, including your name, email address, mobile number, enquiry type and any details included in your message.

If you contact us about surgical care, your enquiry may include health-related information. Please provide only the information reasonably needed for us to understand your request. Do not submit medical records through the website unless our team specifically asks you to do so through an appropriate channel.

Our website and hosting systems may also collect limited technical information, such as your IP address, browser type, device information, pages visited and server logs.

2. How we use information

We may use your information to:

• Respond to enquiries and communicate with you.
• Understand the type of consultation, investigation, treatment coordination, recovery or follow-up support you are seeking.
• Help coordinate access to appropriate specialists or care partners where requested.
• Operate, secure and improve our website and services.
• Meet applicable legal, regulatory and record-keeping obligations.

3. How information may be shared

We do not sell your personal information. Where necessary to respond to your request, information may be shared with relevant specialists, diagnostic providers, hospitals, follow-up care providers or other care partners. We may also use service providers that support website hosting, communications, security and business operations.

Information may be disclosed where required by law, regulation, legal process, or to protect the rights, safety and security of individuals or our services.

4. Health information

Health-related information is treated with additional care and is used only where relevant to your enquiry, requested coordination or applicable obligations. Surgitrix coordinates access and communication; clinical records and treatment information may also be handled separately by the healthcare professional or provider responsible for your care under their own privacy practices.

5. Cookies and website data

Our website may use essential cookies or similar technologies required for security and functionality. If analytics or other optional technologies are introduced, this policy and any required consent controls may be updated accordingly.

6. Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including communication, coordination, legal and operational requirements. We use reasonable administrative and technical safeguards, but no method of transmission or storage can be guaranteed to be completely secure.

7. Your choices

You may contact us to ask about the personal information we hold, request a correction, withdraw consent where applicable, or request deletion subject to legal and operational requirements. We may need to verify your identity before completing a request.

8. Children’s privacy

Our website is not directed to children. A parent or legal guardian should contact us when seeking information or coordination for a minor.

9. External providers and links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Surgitrix is not responsible for those external practices.

10. Changes to this policy

We may update this policy to reflect changes to our services, technology or applicable requirements. The latest version will be published on this page with an updated effective date.

11. Contact us

For privacy questions or requests, email info@surgitrix.com.